Thanks for Yu Foon,  he let us know the search ticket can’t show the Captcha.

  Now the ticket search system is repaired now.

  Sorry for the inconvenient

  – H.TV Team

8 Response Comments

  • George  September 3, 2015 at 1:30 am

    The Chinese news station video keep repeatin and voice and picture are not mach

  • john  October 1, 2015 at 2:26 am

    you ticket system is broken when trying to submit ticket for issue, it wont allow me to, pls advise how to upgrade the new firmware to my Htv2 box


    • htvbox  October 9, 2015 at 1:48 am

      Hi, john
      Please download the htv2 firmware to your usb, insert the usb in the htv2 and click the upgrade icon.
      Chooese the firmware to update, then it will auto running.

  • jtempong  January 1, 2016 at 12:01 pm

    My H.TV2 pad cannot connect to Wi-Fi. Wi-Fi slide button is in the OFF position and cannot switch it to ON position in order to connect ISP. Please advise how to go about this issue.
    Many thanks.

    • Lemon  January 5, 2016 at 1:45 am

      Please reset your htvbox, [others]-[setting]-[other]-[more settings]-[backup&reset]-[factory data reset] and try to connect again.

  • hally  January 6, 2016 at 7:06 pm

    my h-tv (1st gen) recently keep on popping up H-TV not responding. if I click wait, it’s waiting forever. if I click on STOP, screen froze.

    i finally can go to Settings –> backup&reset –> factory data reset

    but it erased every app and when I try to update or download app, “unable to connect to server”.

    please advise what I should do to fix my h-tv ?

    i just now download the latest Oct 2014 filmware, but how do i install? my Chinese is not very good in reading forums. English will be better. thank you.

    • Lemon  January 15, 2016 at 6:16 am

      Did you fixed your htvbox?


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